Hours Work hours will include Saturdays (weekends). 10-15 hours per week. Schedules are designed per semester.
Description
The Public Services department of John C. Hodges Library is seeking a Graduate Student Library Assistant (GSLA) to work collaboratively with Public Services staff to provide reference support and customer service through the Public Services and Research Assistance service points – both in person and virtually. This role provides students in the Information Sciences field an opportunity to gain experience in academic librarianship, reference, customer service, and professional development.
GSLAs may be expected to work in virtual environments in addition to in-person at the library.
Responsibilities & Duties
Provide a positive, welcoming environment for patrons.
Locate, interpret, evaluate and use information sources to assist patrons with reference inquiries.
Operate circulation, reference, reserve, and other modules to provide customer service at a public-facing desk.
Work in a team based environment to triage patron needs and direct to appropriate people or departments.
Participate in training, group discussions and other developmental activities.
Additional duties as needed.
Required Qualifications
Current or in-coming graduate student in the School of Information Science.
Ability to work effectively with people from diverse backgrounds.
Demonstrated excellent communication and interpersonal skills.
Demonstrated commitment to professional development.
Preferred Qualifications
Experience in customer service.
Knowledge of information resources and search strategies.
Available to work at least two semesters.
Application Procedures
Please email your cover letter, resume, references and the hours you are available to work to Greg Womac gwomac@utk.edu. Review of applications will continue until positions are filled.
All qualified applicants will receive equal consideration for employment and admission without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, and parental status, or any other characteristic protected by federal or state law. In accordance with the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, the University of Tennessee affirmatively states that it does not discriminate on the basis of race, sex, or disability in its education programs and activities, and this policy extends to employment by the university. Requests for accommodations of a disability should be directed to the Office of Equity & Diversity, 1840 Melrose Avenue Knoxville, Tennessee 37996-3560 or oed@utk.edu or (865)974-2498. Inquiries and charges of violation of Title VI (race, color and national origin), Title IX (sex), Section 504 (disability), the ADA (disability), the Age Discrimination in Employment Act (age), sexual orientation, or veteran status should be directed to the Office of Investigation & Resolution 216 Business Incubator Building 2450 EJ. Chapman Drive Knoxville, Tennessee 37996 or (865)974-0717 or investigations@utk.edu