Description

The Public Services Department of John C. Hodges Library is seeking Graduate Student Library Assistants (GSLAs) to work collaboratively with Public Services staff to provide reference support and customer service through the Public Services and Research Assistance service points—both in person and virtually. This role provides students in the Information Sciences field an opportunity to gain experience in academic librarianship, reference, customer service, and professional development.

This position is tentative to start the beginning of January before Spring 2025 semester officially begins.

Responsibilities & Duties

• Provide a positive, welcoming environment for patrons
• Locate, interpret, evaluate, and use information sources to assist patrons with reference inquiries
• Operate circulation, reference, reserve, and other modules to provide customer service at a public-facing desk
• Work in a team-based environment to triage patron needs and direct to appropriate people or department’s in training, group discussions, and other developmental activities
• Additional duties as needed

Required Qualifications

• Current or in-coming graduate student in the School of Information Sciences
• Ability to work effectively with people from diverse backgrounds
• Demonstrated excellent communication and interpersonal skills
• Demonstrated commitment to professional development

Preferred Qualifications

• Experience in customer service
• Knowledge of information resources and search strategies
• Available to work at least two semesters

Application Procedures

To apply, please submit Resume, Class Schedule, Cover Letter, and References via Handshake.