Library Express Policies

If UT Libraries doesn’t own the title or exact volume you need, you can submit a Resource Sharing request for the item. 

About Hold For Pick-Up

• Who is eligible?
  UTK faculty, staff, graduate students, and undergrads.
• How do I make a request?
  Log into OneSearch, and find the desired title. Display the full record, and click on Request an Item for Pickup.
• When will I my items be available?
  Normally, your requested will be fulfilled within 1-2 business days (Monday-Friday).
• How will I know when my materials are ready?
  We will email you when the item is ready for pick up.
• Where can I have my order held for pickup?
  Orders can be delivered and held for you at Hodges Library, or either of the branches, Pendergrass or DeVine libraries. Please check for hours of operation.

About Departmental Delivery

• Who is eligible?
  UTK faculty, staff, and graduate students.
• Where will my order be delivered to?
  LX delivers to main departmental offices only. You can set you delivery address by logging into you profile in OneSearch. Some locations may not be available.
• How do I make a request?
  Log into OneSearch, and find the desired title. Display the full record, and click on Request an Item for Pickup/Delivery.
• When will I get my items?
  Normally, you will get your materials within 1-2 business days (Monday-Friday).

General Questions about LX

• Are there materials Library Express will not pull?
  Materials located in Reference, Special Collections, Reserves, and the Law Library are not eligible for delivery. If you don’t see a delivery option after you’ve logged into OneSearch, then that item is not eligible for hold for pick-up.
• If you need a book or journal article from Preston Medical Library, submit a Resource Sharing request through ILLiad.
• Is there a limit to how many items I can request?
  To ensure that we can deliver materials to all users in a timely manner, we limit the number of delivery requests to 20 items per day.
• Why was my request cancelled?
  If we cannot locate the item on the shelf, we will search for it up to 3 business days. If we find it, we will let you know by email. Otherwise, we will notify you that the request is cancelled. You can then get the item through Resource Sharing.

Available to all UTK faculty, staff, and students, Scan On Demand is a free service in which we email PDF scans of journal articles and book chapters from our print and microform collections to you. We will also scan newspaper articles, tables of content, title pages, indexes, and government documents.

About Scan On Demand

How do I place a request?
Use OneSearch to locate the book, periodical, newspaper, etc. you need. After you sign in, click on the PDF Scan link next to the volume/issue you need, and provide the complete citation. Be sure to select the correct volume that matches your citation. If you need help, we will be happy to verify the citation.

Is there a limit to the number of scan requests?
Yes, you may request up to 10 scans per day. To comply with copyright law, we also have to restrict your requests to one journal article per issue or one chapter per book. Requests for multiple chapters from a single book will be converted to a physical item request.

Are there restrictions on what you will scan?
We will not fulfill requests that may violate copyright restrictions. Examples include

• An entire work (e.g., book, music score, etc.)
• A chapter that exceeds a fair use portion of the book.
• More than one journal article per issue or more than one chapter per book. If you need multiple articles or chapters, please place a hold request for the physical item.

We also cannot scan materials located in Reference, Special Collections, or Reserves.

Do you make scans for e-reserves?

No, but here are links for the resources that are available:

• If only a few chapters from a book are needed, you may request scans through DMS
• If an entire book is needed, you may submit a request for an e-book purchase through the online suggest-a-purchase form.
• You may also contact your library subject specialist to request an e-book or find an alternate text that is available electronically

When will I get my scans?
Usually within 1-2 business days (Monday-Friday).

Why was my scan request cancelled?
If the volume you selected in OneSearch does not match the volume in your citation or if your page numbers do not correspond to the article we see, we will ask that you resubmit the request. This helps us get the right articles to you in a timely and efficient manner. If you need help verifying your citation, contact GetHelp.

NOTICE WARNING CONCERNING COPYRIGHT RESTRICTIONS

The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be “used for any purpose other than private study, scholarship, or research.” If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of “fair use,” that user may be liable for copyright infringement. This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.

Step 1

Log into your account.

My Account

Step 2

Click on personal details.

Step 3

Click on edit then update your delivery location.

Step 4

Click Save.

Library Express does not pick up single item or small collections of library loaned material. If you have a large amount of library material, e.g., 30 plus items or a large serial set, that would difficult to return on your own, please call (865-974-0021) or email express@utk.edu to see if we can arrange a one-time pick up.

Material can also be sent to the library via campus mail services by addressing the envelope to ‘’Hodges Library, Public Services, attention: returns.” Please note that the library cannot take responsibility for any loss incurred by using this method.

Returns are accepted in person at Hodges, Pendergrass, and De Vine libraries during business hours. In addition, Hodges has a 24 hour drop box inside the Melrose entrance.